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Customer FAQs
What can I achieve today by signing up?
How can I sign up?
What is Fusion OS?
What is FusionCampaign?
How does FusionCampaign save me time?
How can I create go-live-ready ads?
Does FusionCampaign generate all ad sizes needed?
Does FusionCampaign consider the audience and tone of voice when generating ads?
How can I create marketing campaigns using my existing tools?
Which AI / Marketing tools are connected?
How much does Fusion OS cost?
What are Credits used for?
Can I add new Credits without upgrading my plan?
When can I cancel?
How does Fusion OS stack up against the competition?
Where did the name Fusion OS come from?
Campaigns
What is FusionCampaign?
How does FusionCampaign save me time?
Does FusionCampaign generate all ad sizes needed?
Does FusionCampaign consider the audience and tone of voice when generating ads?
How does FusionCampaign stack up against the competition?
How is FusionCopy-App different from Copy.ai or Jasper.ai?
How is FusionImage-App different from Mid-Journey?
Customer Service
When is customer service available? What if I have questions?
  • What can I achieve today by signing up?
    Draft campaign briefs with an AI assisted copywriter from which you can create ready-to-go-live complete ads in just a few clicks. We instantly create then combine ad text, background images, and high resolution product images and instantly size them to all channels giving editable layered files. No one can do this. Simply set your campaign’s goal, audience, tone of voice, budget, and the digital channels you want to publish your ads in, and then start creating. This includes using AI-assisted campaign brief copywriting as well as AI image creation tools. Channel deployment is coming soon along with actionable insights from performance results.
  • How can I sign up?
    Free Trial lasts 7 days. Users who sign up before 29th February 2024 get 50% off their first 3 months. Click HERE and select a suitable pricing plan. No credit card required, cancel at any time.
  • What is Fusion OS?
    The Fusion Operating System accelerates end-to-end digital campaign creation by orchestrating your existing tools into an AI powered workflow.  Users can piece together their existing aps into new automated “Aps” powered by AI.  You can create, bundle, and deploy your own aps sequencing outputs of apps as inputs for others.
    We support 3 different methods that fit each type app creator:
    • Software engineers can implement an app with an external API
    • Prompt Engineers can implement an app with a prompt
    • Any type of user can implement an app as a bundle including other apps inside
    Any app can be public or private. If it is private, it can only be used within your account. If it is public, it can be used by anyone and it will be listed and promoted in our app store.
  • What is FusionCampaign?
    FusionCampaign is our first product which is an AI-powered workflow designed to turbocharge marketing campaign. You can ideate with your team, leverage AI assisted copywriter, generate background images, and use our train models to output ready-to-go-live ads in editable layered Adobe Photoshop psd files. Soon you will be able to tag your colleagues (like google docs) to work asynchronous and get alignment before a brief is finished as well on design direction automatically created by Fusion. What used to take weeks can now be done the same day.
  • How does FusionCampaign save me time?
    FusionCampaign saves you time by supercharging your marketing campaigns starting from the drafting of the campaign brief. You can iteratively work with Fusion AI Assistant copywriter in drafting a brief. Along the way you can tag / comment with your colleagues for feedback without length emails giving context or meetings.  All users can see edits made in real time by team mates.
    Secondly once the brief is complete Fusion will instantly create multiple design directions as well as all needed sizes across all channels. No more needing to brief designers and wait days for design options and then even longer to get the final version sized.  Fusion does this with a single click of a button.
  • How can I create go-live-ready ads?
    After signing up you can start today using FusionCampaign to generate your first ads.  By default FusionCampaign used FusionCopy and FusionImage in a proprietary way to combine high resolution product images, AI generated background images and copy, to give you multiple design directions.  You can work iteratively with FusionAI to define your audience, tone of voice and goals to generate an AI brief.  There you can work collaboratively with your team and the FusionAI by keeping AI generated text you like, give feedback on what you don't like.  Once done you can generate multiple design directions as well as all needed sizes across all selected channels.
  • Does FusionCampaign generate all ad sizes needed?
    YES! FusionCampaign will automatically generate AI powered ready-go-live ads correctly placing text and product images on the background in all sizes needed by all channels you select. Each of these are editable layered files in Adobe Photoshop format for you to edit.  Start saving time today.
  • Does FusionCampaign consider the audience and tone of voice when generating ads?
    YES. FusionAI considers your campaign goals, target audience, your brand voice, the campaign tone of voice, and many other factors when generating your read-to-go-live ads.
  • How can I create marketing campaigns using my existing tools?
    FusionCampaign sits on top of Fusion OS which lets you pick and choose which app you use for which parts of your campaign creation process. Prefer to use Jasper.ai for copy over ChatGPT … no problem, our platform is open, check if you find the app in our app store or you can build it using our APIs.
  • Which AI / Marketing tools are connected?
    Fusion OS integrates with leading AI and Martech tools like Jasper, Segment, Clevertap, Segment, Twilio, Salesforce, and all the channels. This range of integrations enhances the platform's versatility and ability to cater to different marketing needs. Don't see what you need just click here and request your app. We are adding new aps every day.
  • How much does Fusion OS cost?
    By signing up before 29th February 2024 you get 3 months FREE after that you can choose amongst the various pricing plans: FreePlan including 500 credits, Individual Plan - $10/month including 2k credits, Team Plan - $199/month including 10k credits, and Business Plan - $1,499/month including 50k credits.
  • What are Credits used for?
    Credits are used for running Aps on the Fusion Operating Systems. Aps are either connected partners or tools built by 3rd parties combining integrated partners with their own code. You can see the cost of each App in the App store by clicking HERE.
  • Can I add new Credits without upgrading my plan?
    YES. You can top up your Plan’s credits at any time by contacting support.
  • When can I cancel?
    You can cancel at any time by cancelling your account within your account settings. Your account will remain open until the end of the billing cycle and then not renew.
  • How does Fusion OS stack up against the competition?
    There has been a recent explosion of AI Content Creation tools. We seek to differentiate through the following avenues:
    • Combining Visual and Text-Based needs: We aim to combine our best-in-industry image generation capabilities with our robust text-writing capabilities to allow you to create your content holistically.
    • Customized Product Experience for each user: Charlie learns your styles and adapts to your needs causing Charlie to become even more valuable the more you use him. We’ll soon introduce brand voice capabilities to fine-tune your own instance of Charlie.
    • Content Repurposing: We want you to be able to take your existing library and convert it into programmatic campaigns. We started with Youtube videos, and added podcasts, articles, videos, and books and turn them into programmatic campaigns on the same topic
    • Fun: Any product worth using should be as fun as playing with a puppy. Whether it’s baconify mode, pirate tone, or Charlie’s cute animations, we want to make your content creation a FUN experience!
    • Quality: Our competitors are focused on saving you time by churning out a ton of generic content. We aim to save you time by creating high-quality content. That means near-perfect first drafts, fewer edits, and more time to focus on other parts of your business. Our AI scientists (that have PhDs!) are working 24/7 to improve the quality of Charlie constantly.
  • Where did the name Fusion OS come from?
    Our customer’s tell us that they don't want to be locked in to single cross channel marketing hubs and want the flexibility to use and test different tools in their MarTech stack.  Therefore we thought to solve this problem by fusing together the existing tools used via API and all customers to pick and choose as they want therefore building an open “Fusion Operating System”.
Campaigns
  • What is FusionCampaign?
    FusionCampaign is our first product which is an AI-powered workflow designed to turbocharge marketing campaign. You can ideate with your team, leverage AI assisted copywriter, generate background images, and use our train models to output ready-to-go-live ads in editable layered Adobe Photoshop psd files. Soon you will be able to tag your colleagues (like google docs) to work asynchronous and get alignment before a brief is finished as well on design direction automatically created by Fusion. What used to take weeks can now be done the same day.
  • How does FusionCampaign save me time?
    FusionCampaign saves you time by supercharging your marketing campaigns starting from the drafting of the campaign brief. You can iteratively work with Fusion AI Assistant copywriter in drafting a brief. Along the way you can tag / comment with your colleagues for feedback without length emails giving context or meetings.  All users can see edits made in real time by team mates. 
    Secondly once the brief is complete Fusion will instantly create multiple design directions as well as all needed sizes across all channels. No more needing to brief designers and wait days for design options and then even longer to get the final version sized.  Fusion does this with a single click of a button.
  • Does FusionCampaign generate all ad sizes needed?
    YES! FusionCampaign will automatically generate AI powered ready-go-live ads correctly placing text and product images on the background in all sizes needed by all channels you select. Each of these are editable layered files in Adobe Photoshop format for you to edit.  Start saving time today. 
  • Does FusionCampaign consider the audience and tone of voice when generating ads?
    YES. FusionAI considers your campaign goals, target audience, your brand voice, the campaign tone of voice, and many other factors when generating your read-to-go-live ads. 
  • How does FusionCampaign stack up against the competition?
    There has been a recent explosion of AI Content Creation tools. We seek to differentiate through the following avenues:
    • Combining Visual and Text-Based needs: We aim to combine our best-in-industry image generation capabilities with our robust text-writing capabilities to allow you to create your content holistically.
    • Customized Product Experience for each user: Charlie learns your styles and adapts to your needs causing Charlie to become even more valuable the more you use him. We’ll soon introduce brand voice capabilities to fine-tune your own instance of Charlie.
    • Content Repurposing: We want you to be able to take your existing library and convert it into programmatic campaigns. We started with Youtube videos, and added podcasts, articles, videos, and books and turn them into programmatic campaigns on the same topic
    • Fun: Any product worth using should be as fun as playing with a puppy. Whether it’s baconify mode, pirate tone, or Charlie’s cute animations, we want to make your content creation a FUN experience!
    • Quality: Our competitors are focused on saving you time by churning out a ton of generic content. We aim to save you time by creating high-quality content. That means near-perfect first drafts, fewer edits, and more time to focus on other parts of your business. Our AI scientists (that have PhDs!) are working 24/7 to improve the quality of Charlie constantly.
  • How is FusionCopy-App different from Copy.ai or Jasper.ai?
    We are happy for our customers to use any tool they are happy with for copy, images, segments, journeys, attribution or anything else. Apps can be strung together to build new apps and sold in our app store. Thus when we see opportunity to improve customer experiences we deploy out own aps like FusionCopy-App or FusionImageApp. Regardless which tool you use for which functionality marketers will be able to seamlessly create and launch campaigns.
  • How is FusionImage-App different from Mid-Journey?
    We are happy for our customers to use any tool they are happy with for copy, images, segments, journeys, attribution or anything else.  Apps can be strung together to build new apps and sold in our app store.  Thus when we see opportunity to improve customer experiences we deploy out own aps like FusionCopy-App or FusionImageApp.  Regardless which tool you use for which functionality marketers will be able to seamlessly create and launch campaigns.
Customer Service
  • When is customer service available?  What if I have questions?
    Each tier has a different level of customer service.
    • Free Plan - ticket based support with a SLA of 24-48 hours
    • Individual Plan - ticket, and chat based support with a SLA of 24 hours
    • Team Plan - ticket, chat, and phone based suport with a dedicated person to work with
    • Business Plan - Founders mobile as well as ticket, chat, and phone based support with a dedicated person to work with