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Customer FAQs
What can I achieve today by signing up?
How can I sign up?
What is Fusion OS?
What is FusionCampaign?
How does FusionCampaign save me time?
How can I create go-live-ready ads?
Does FusionCampaign generate all ad sizes needed?
Does FusionCampaign consider the audience and tone of voice when generating ads?
How can I create marketing campaigns using my existing tools?
Which AI / Marketing tools are connected?
How much does Fusion OS cost?
What are Credits used for?
Can I add new Credits without upgrading my plan?
When can I cancel?
How does Fusion OS stack up against the competition?
Where did the name Fusion OS come from?
Campaigns
What is FusionCampaign?
How does FusionCampaign save me time?
Does FusionCampaign generate all ad sizes needed?
Does FusionCampaign consider the audience and tone of voice when generating ads?
How does FusionCampaign stack up against the competition?
How is FusionCopy-App different from Copy.ai or Jasper.ai?
How is FusionImage-App different from Mid-Journey?
Customer Service
When is customer service available? What if I have questions?
  • I'm a small business, what can I achieve today by signing up?
    Get more customers! We instantly generate professional social posts and ads and send them live. In just a few clients we understand your business, generate a free marketing plan, give you a few editable design directions to choose from, then in 1 click generate all needed sizes for facebook, google, instagram, twitter, emails, sms, and more … What’s more we automatically A/B test the ads then optimize your budget so you get the best results. You focus on your business and let Fusion bring you customers.
  • I'm a creative professional, what can I achieve today by signing up? 
    By signing up you can use Fusion to handle all your day to day marketing tasks all powered by AI. Just to list a few things you can do … you can write blog posts, generate headlines, keywords, punchlines, and then instantly combine them with images to generate finished ads. With images you can generate and modify backgrounds / pictures, create and share them with clients and more. Editable layered files in PSD or Figma format and then in a single click you can split a design into all needed sizes for all digital media channels. Social, digital paid ads, emails, sms and more. Generating content has never been this easy.
  • I'm an Agency, what can I achieve today by signing up? 
    Get more customers! Fusion Introduces SMEs in your area to you. Then once signed up you can use Fusion to generate designs client by client with their brand guidelines, tone of voice, fonts, and audience. Easily edit designs online or download to PSD or Figma format. Whether you use our designs or yours in a single click you can split a design into all needed sizes for all digital media channels and publish them. 
  • I'm a Startup, what can I achieve today by signing up?
    With a single API you can get a full marketing tech stack. Attribution, content creation and publishing, A/B testing, and budget optimization. Let us handle the piping and you focus on your billion dollar idea.
  • How can I sign up?
    Click HERE and select a suitable pricing plan. No credit card required, cancel at any time. After you first month we will send you an invoice for your second month. 
  • How can I publish ads to Google or Facebook?
    After signing up to Fusion, create your first campaign including Facebook and/or Google channels then select Integrations on the left hand menu and connect your Fusion Account to Facebook / Google account. Once connected you will be able to see the button to publish your ads inside the campaign. 
  • How much marketing experience is required?
    None!  That's the beauty … you tell us about your business in a few simple questions and we do the rest. If you provide us your URL we can understand your business, give you a few editable design directions which are optimized for your business goal, then in 1 click generate all needed sizes for facebook, google, instagram, twitter, emails, sms, and send them live. Give a try FREE now by starting your first month. 
  • What channels do you publish ads to?
    We support multiple channels but if you need something else let us know and we can add it for you.
    Social media
    • Facebook 
    • Instagram
    • Google
    • Twitter

    Performance marketing
    • Facebook Ads
    • Instagram Ads
    • Google Ads
    • Twitter Ads

    Owned Media
    • Email marketing
    • SMS

    Physical
    • Flyers
  • What languages do you support?
    We support all latin languages such as English, Spanish, French, German, as well as Urdu and Arabic, with more coming. 
  • Can I use my own design to create all needed sizes for channels?
    Yes. You can upload your own PSD or Figma design and in a single click you can split a design into all needed sizes for all digital media channels and publish them.  Please follow our naming convention in our wiki about how to name your layers in the file.  
  • Does Fusion generate all ad sizes needed?
    YES! FusionCampaign will automatically generate AI powered ready-go-live ads correctly placing text and product images on the background in all sizes needed by all channels you select. Each of these are editable layered files in Adobe Photoshop format for you to edit.  Start saving time today. 
  • Does Fusion consider the audience and tone of voice when generating ads?
    YES. FusionAI considers your campaign goals, target audience, your brand voice, the campaign tone of voice, and many other factors when generating your read-to-go-live ads. 
  • How can I improve my ads?
    Here are a few simple guidelines:
    • Make sure you have your account setup including your company name, description, logo, industry, and font (if you don't have all that's OK just add what you have)
    • When creating a product make sure:
      a. The image you use has a simple background, is a min of of 250px width and 250px height and 150 dpi
      b. The title of the product describes well what you are promoting
    • Ensure you selected the right audience and tone, our templates are hypepersonalized, the image and the text will vary depending on the audience and tone
  • How much does Fusion OS cost?
    By signing up before 29th February 2024 you get 3 months FREE after that you can choose amongst the various pricing plans: Free Plan including 500 credits, Individual Plan - $10/month including 2k credits, Team Plan - $199/month including 10k credits, and Business Plan - $1,499/month including 50k credits. 
  • What are credits used for?
    Credits are used for running Aps on the Fusion Operating Systems.  Aps are either connected partners or tools built by 3rd parties combining integrated partners with their own code. You can see the cost of each App in the App store by clicking HERE.
  • Can I add new credits without upgrading my plan?
    YES. You can top up your Plan’s credits at any by contacting support. 
  • How can I pay?
    After selecting your desired package, you have two convenient options to complete your payment:
    • Email Invoice with Stripe Link:
      An invoice will be automatically created and sent to your email. The invoice will include a secure Stripe payment link. Simply click on the link to complete your payment using your preferred method, such as a credit card, debit card, or other supported payment options.

      Example Email:

      Subject: Your FusionOS.ai Invoice

      Body:

      Dear [Customer Name],Thank you for choosing FusionOS.ai! Below are the details of your selected package and the payment link.

      Invoice Details:
      Plan: [Selected Plan]
      Cost: $[Amount]
      Billing Period: [Monthly/Annually]
      Due Date: [Due Date]

      Please click on the link below to complete your payment securely through Stripe:

      Pay NowIf you have any questions, feel free to contact our support team.

      Best regards,
      The FusionOS.ai Team
    • Checkout Page:

      It is possible to complete the payment directly through our website. The typical flow is as follows:

      - Select a Plan: Choose your desired package from our pricing page.
      - Request Card Details: Enter your payment information (credit card, debit card, etc.) securely.
      - Start Free Trial: Begin your free trial period with FusionOS.ai.
      - Charge: Once the free trial ends, your card will be charged for the selected plan.
      - Send Invoice: An invoice will be sent to your email confirming the payment.

      This process is supported by Stripe, ensuring a secure and smooth transaction experience.
  • When can I cancel?
    You can cancel at any time by cancelling your account within your account settings.  Your account will remain open until the end of the billing cycle and then not renew. 
  • Why are you named Fusion OS?
    The Fusion Operating System accelerates end-to-end digital campaign creation by orchestrating your existing tools into an AI powered workflow.  You can piece together their existing aps into new automated “Aps” powered by AI.  Create, bundle, and deploy your own aps sequencing outputs of apps as inputs for others making the possibilities endless of what you can achieve.

    We support 3 different methods that fit each type app creator:
    • Software engineers can implement an app with an external API
    • Prompt Engineers can implement an app with a prompt
    • Any type of user can implement an app as a bundle including other apps inside
    Any app can be public or private. If it is private, it can only be used within your account. If it is public, it can be used by anyone and it will be listed and promoted in our app store.
  • Is Fusion a Marketing Agency?
    We can introduce you to local agencies who use Fusion with whom you can get their expertise. You can collaborate in the Fusion on your designs to get work done in a single place.  Just ask them to add you to their team and you will be able to see, comment, and approve the content they create for you as well as the performance of the campaigns.
  • I am an Agency, where can I list my services to acquire new clients?
    Please fill in the form HERE and we will list you on our partners page. 
  • How do I get in touch with customer service?
    Please use the whatsapp chat on the site, or reach out to your account manager who will email you after you sign up.